Self-Billing for warranty claims introduced on February 1^st

As announced in our February newsletter the self-billing process to manage warranty invoicing and payment went live. This brought some update to IRW with which you can now find your self-billing invoices easily within the warranty system.

There are some important actions for you to complete (if not done so already) to make sure that secure payments will be received, namely the supply of banking details to the accounts team as instructed in the letters sent and the February newsletter.

Bank Account details:

We will have to collect and validate the bank account where you would like to receive the compensation for warranty claims. Please send your bank account details to the following e-mail address: demea.funding@doosan.com.

We will need the following information:

• Legal entity name (inc. legal status eg. LTD, PLC, SRO, GMBH etc.)
• Bank name
• Bank branch name
• BIC/SWIFT CODE
• IBAN
• Sort Code (UK – GBP accounts ONLY)
• Account Number (Accounts outside EEA only, except UAE where IBAN is used)
• Dealer account manager email address and phone number

Our internal rules require bank account validation in a two-step process. Therefore, after you provide us your bank account details, you will be contacted by your usual business representative and they will ask you to validate the bank account information by phone. If you have not received a validation call please contact the demea.funding@doosan.com team.

Warranty claims will be settled in weekly payment batches. Claims that are approved within the same week will be consolidated into one single bank payment while remittance advice will be provided with the details of what has been paid out to the email address provided to the funding team. Should you have any questions about payments of warranty claims or remittance advice, please contact demea.funding@doosan.com. Should you require any escalated support in your request, you may contact john.halpin@doosan.com.

We would like to remind dealers that you are obliged to download relevant self-billing invoices from IRW and report the income for warranty services within your VAT reporting as a cross-border service provided to another EU member state (for EU based dealers) or a service provided to third country (for non-EU dealers). If you do not include this into your VAT filing, the tax authorities may identify and dispute the mismatch between our VAT reporting and your own dealer VAT reporting.

Our warranty team are not able to support with accounts or payment questions or follow up, they do not have access to this information. If you have any questions about a warranty claim process or how the IRW system functions, these can still be directed to your warranty auditor.