Streamlined Salesforce Form – Easier Requests Ahead!
Dear Valued Dealer Partner,
We would like to inform you about a new process for setting up Salesforce user accounts (Sales or Service) in the EMEA region. These updates are designed to streamline our support process and ensure quicker, more accurate handling of user setup requests.
🔄 New Process for Requesting Salesforce Users
Effective immediately, please follow the steps below whenever a new Salesforce user setup is needed:
- Email Request: Send an email to dtl_servicedesk@doosan.com to initiate the request.
- Receive Form: Our IT Helpdesk will respond by sending you the Bobcat Salesforce License Order Form.
- Complete the Form: Fill out the form completely and return it by email to dtl_servicedesk@doosan.com.
- Form Verification: The IT Helpdesk will verify the form to ensure it is complete, signed, and legible. If any required information is missing or unclear, the form will be returned for correction.
💡Reminder: Reporting Technical Issues
If you experience technical issues accessing a site or performing a Salesforce function, please contact our helpdesk by emailing dtl_helpdesk@doosan.com. To help us resolve your issue as quickly as possible, be sure to include:
- The web browser you’re using
- The URL of the page with the issue
- The login name of the user affected
- Screenshots and/or videos showing the problem
We appreciate your cooperation as we continue to enhance our systems and support for our dealer network.
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