Online Aftermarket Training from Bobcat Institute

The Bobcat Institute is pleased to announce the full release of 12 online modules focused on the Aftermarket. Newly available in German, French, Italian and Spanish, the trainings are split into two levels: Proactive Aftermarket (Level. 1) & Aftermarket Success (Level. 2).

What exactly is the aftermarket and why is it so important? How to communicate effectively and keep customers satisfied? What is the value of genuine parts? What is the role of a technician or an engineer in the aftermarket? Learn everything and more in the modules available below and discover the full potential of the aftermarket and why it is such a powerful part of the business!

Aftermarket training

We recommend taking the courses in the order as displayed, but you can also mix and match according to your preferences.

Level 1 – Proactive Aftermarket

• Proactive Aftermarket M1 – Importance of Aftermarket
• Proactive Aftermarket M2 – Attitude to Aftermarket as a Business
• Proactive Aftermarket M3 – Communication Fundamentals
• Proactive Aftermarket M4 – Questions to Ask Customers
• Proactive Aftermarket M5 – Handling Customer Complaints
• Proactive Aftermarket M6 – Dasac & Buying motivators

Level 2 – Aftermarket Success

• Aftermarket Success M1 – Maintenance Contracts
• Aftermarket Success M2 – Customer Service
• Aftermarket Success M3 – Customer Satisfaction
• Aftermarket Success M4 – Attitude, Skills and Knowledge
• Aftermarket Success M5 – The Value of the Genuine Parts
• Aftermarket Success M6 – The Role of a Technician or an Engineer

Other e-training content

In addition to the Aftermarket modules, find the newest training content available below:

• Bobcat Engines: Changing Engine Oil on Bobcat Engines
• Bobcat Certified – Program introduction
• RTLS Calibration – Boom calibration
• RTLS Calibration – Turret rotation calibration
• RTLS Calibration – Machine leveling calibration
• RTLS Calibration – Brake and throttle calibration
• RTLS Calibration – Stabilizers calibration
• Bobcat Service: Loader Air Filter Replacement
• Bobcat Fluid Analysis Program
• Bobcat Engines: Changing the Round Style Air Filter on Bobcat Engines
• How to take an oil sample

Remember, online courses are available 24/7, free of charge, via the Doosan Bobcat Learning Center. Find out more about the offering HERE.

Questions? Don’t hesitate to contact us: bobcatinstitute@doosan.com