Service Vans Presentation

In today’s construction industry, customer care plays a vital role. As part of our commitment to sharing best practices within our network, we prioritize the customization of vans to ensure top-notch service and maintenance. In this article, we have the privilege of hearing Ahmed Desouky and Mustafa Al Khabbaz from GTE, who oversees the customization of their service vans.

Now, let’s hear directly from Ahmed Desouky and Mustafa Al Khabbaz :

At General Trading & Equipment CJSC, we are pleased to announce the introduction of our new service vans, designed to provide on-site maintenance services across Saudi Arabia. This initiative is part of our ongoing efforts to meet the evolving needs of our customers, focusing on providing timely and efficient maintenance solutions right where they are needed.

As mobile workshops, the vans have been thoughtfully equipped to serve as comprehensive mobile service units. Our decision to develop them followed a detailed analysis of our service objectives and requirements for effective on-site maintenance. After sourcing base-model vans, selected for their space and accessibility, the vans were then customized, both in-house and through partnerships with specialized vehicle fit-out workshops, to meet our operational specifications.

Their spacious interiors are organized to transport a variety of small equipment, attachments, and a selection of spare parts. This design ensures that we are always prepared to address a wide range of maintenance requests on-site.

We have chosen vans with specific features to maximize their utility in various field conditions. Each van is outfitted with essential tools and components, including:

• Diesel generator
• Air compressor
• Electric ramp for loading and unloading
• Complete toolbox
• Workbench
• DC to AC inverter
• Multiple electric outlets
• Washing basin with a clean water tank and a used water storage tank

By introducing these service vans, we aim to bring our maintenance services directly to our client’s project sites, reducing equipment downtime and enhancing overall efficiency.