🔍 What is a Quality Alert?

A Quality Alert is a key part of Bobcat’s internal 8D problem-solving process, designed to address issues and implement lasting solutions. 

It can also be issued independently when an opportunity for improvement is identified.

With each Quality Alert, you’ll receive a concise summary of potential quality concerns, guidance on diagnosing and repairing the issue, and instructions for submitting a warranty claim, if needed.

💡 How does this benefit you?

Here’s how the Quality Alert supports your work:

• Faster Response Time – be aware of issue early so you can act quickly.
• Smarter Service Actions – allows you to plan your service activities more efficiently with better information.
• Straight Forward Diagnostic & Repair – Quickly identify the issue and perform the correct repair actions.
• Clear Warranty Process – Get upfront guidance on warranty claim requirements, reducing delays in the claim process.

📍 Where to find Quality Alerts?

You can access Quality Alerts directly in the Bobcat Service Cloud (in the same location as our Knowledge Articles). 

To make things easier, a summary of the most recent alerts and Knowledge Articles appears on the Home tab of the Service Cloud homepage. Be sure to check it regularly to stay up to date!

👍👎 We want your feedback!

Your opinion matters!

After reading a Quality Alert, give it a thumbs up or down to let us know what you think.

Have suggestions? Send your feedback to: matyas.mika@doosan.com. We’re always looking for ways to improve and better support your needs.