2023 Warranty Policy Update
New Standard Warranty Policy Effective 31st January 2023
In preparation for new product launches and to incorporate the expanding Bobcat product portfolio we are adding the policy statements for Compact Tractors.
Throughout the year we have listened to feedback and found areas which were considered to be unclear or required correction to our latest terms and we have prepared some additional updates. The quick reference guide to these updates is:
| Section Number | Summary of Change |
|---|---|
| 4.1.2 | Failure vs machine repair date information requirement. |
| 4.1.5 | Battery requirements updated, Bobcat special tool (7498123 will be mandatory once available) to verify that there has been a battery cell failure. |
| 4.1.7 | Warranty coverage related to the usage of Bobcat attachments on non-Bobcat machines and the use of non-Bobcat attachments on Bobcat machines updated. |
| 4.7 | Ex-Bobcat demonstration units, and ex-consignment units Standard & Extended. Warranty coverage eligibility updated. |
| 5.1.3 | Efficiency Approval requests for Bobcat’s parts. |
| 5.2 | Service case & efficiency approval summary requirements. |
| 5.2.2 | Clarification about warranty parts claims for ‘’Diagnostic and special tools’’. Coverage for new parts with a fault at receipt which was not yet fitted on to a unit. |
| 5.2.4.2 | Field modification status change request ‘’MRCF’’ requirement. |
| 5.6.2 | Clarifying labour rates for RMT units. |
| 5.6.3 | Clarifying travel rates for RMT units. |
| 7 | Self-billing invoice appeal. |
| 9.1 | Parts reimbursement for light compaction equipment Ammann. |
| 10 | Clarifying the limited coverage for air-conditioning refill and couplers. |
Section Number
Summary of Change
4.1.2
Failure vs machine repair date information
requirement.
4.1.5
Battery requirements updated, Bobcat special tool
(7498123 will be mandatory once available) to verify that there has been a battery cell
failure.
4.1.7
Warranty coverage related to the usage of Bobcat
attachments on non-Bobcat machines and the use of non-Bobcat attachments on Bobcat machines
updated.
4.7
Ex-Bobcat demonstration units, and ex-consignment
units Standard & Extended. Warranty coverage eligibility updated.
5.1.3
Efficiency Approval requests for Bobcat’s parts.
5. Table 3
Service case & efficiency approval summary
requirements.
5.2.2
Clarification about warranty parts claims for
‘’Diagnostic and special tools’’. Coverage for new parts with a fault at receipt which was
not yet fitted on to a unit.
5.2.4.2
Field modification status change request ‘’MRCF’’
requirement.
5.6.2
Clarifying labour rates for RMT units.
5.6.3
Clarifying travel rates for RMT units.
7
Self-billing invoice appeal.
9.1
Parts reimbursement for light compaction
equipment Ammann.
10
Clarifying the limited coverage for
air-conditioning refill and couplers.
This policy will be released for download in Bobcat online publications during December 2022, and the relevant warranty policy document 6720983-EN-01-23 will be effective from January 31st 2023. Should you have any additional questions you can reach your Service Manager or Warranty Auditor for clarification.
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